实体娃娃

The OCEVIA team offers personalized guidance to help you choose the right body type, style, and configuration.
Whether you're selecting your first model or customizing features, our specialists are here to assist.

Transparent Order Confirmation

For certain orders, confirmation materials may be provided before shipment.
These may include selected product photos, customization verification, or finalized order summaries (digital confirmation only).

Expert Support

Our team works closely with experienced production partners and understands every detail of OCEVIA models.
If you have questions before or after purchase, we’re here to help.

Care & Maintenance Guidance

We provide cleaning, storage, and maintenance guidance to help extend the life of your product.
Official care materials may also be available where applicable.

All OCEVIA orders are processed after payment confirmation.

Production time depends on the product type and customization options selected at checkout.

Custom-made products
Estimated production time: 5-7 business days

In-stock products
Estimated processing time: 3-5 business days before shipment

Shipping time: 7-10 business days

Production begins only after order confirmation and finalization of customization details.

Once the order has been shipped, customers will receive a tracking number via email.
Delivery timelines begin after shipment, not after payment.

Delivery times may vary depending on customs clearance, logistics operations, holidays, or other external factors beyond our control.

OCEVIA respects customer privacy and takes strict measures to protect personal information.

All orders are shipped using plain, unmarked packaging.
No brand names or product descriptions appear on the exterior of the package.

Only the necessary logistics information is provided to shipping carriers to complete delivery.

Customer data is stored securely and is never sold or shared with third parties.

Are OCEVIA products high quality?

All OCEVIA models are made from high-grade platinum silicone and undergo strict inspection before shipment to ensure quality, safety, and durability.

What material are OCEVIA dolls made of?

All OCEVIA products are made from premium silicone, known for its durability, stability, and realistic texture.
Silicone is resistant to staining, easy to clean, and designed for long-term use.

How do I clean the product?

Regular cleaning and proper care will help extend the life of your product.
Please follow the cleaning instructions provided with your order and use appropriate cleaning solutions where applicable.

Will the product match the photos?

Product images on our website are taken from real models whenever possible.
Minor differences in lighting or photography may occur, but product quality and specifications remain consistent.

Need more help?

Visit our FAQ page or contact our support team for additional assistance.